Never misses aPaymentCall.

The regulatory amendment published on March 23, 2026 imposes three core obligations on EV charging network operators. First, providing drivers with an uninterrupted 7-day 24-hour call center service. Second, achieving ISO 18295-1 Customer Contact Center certification by September 2026. Third, resolving every complaint, request and inquiry definitively within a maximum of 15 business days. Asistanım is designed to deliver all three obligations on a single infrastructure.

The regulation gave existing license holders a six month transition window ending September 2026. Certification requires process documentation, a call recording infrastructure, a quality measurement system and operator training trails. Asistanım runs these four components by default so operators can close their reporting gap within hours before an audit. As the countdown continues, the time savings the platform delivers to internal teams become critical.

Every driver call, message or web inquiry is automatically converted into a ticket. The 15 business day deadline is calculated the moment the ticket opens and a countdown becomes visible on the panel. Escalation emails fire to internal teams and managers a few days before the deadline. All timestamps live in the audit log so an EPDK or internal audit request can be served in seconds.

Asistanım has authority to query station status, control socket-level access, issue remote resets, cancel sessions and read error codes over OCPP 1.6J and OCPP 2.0.1. When a driver calls the support line, after location and socket number are captured, the AI reads the current device state live, attempts a remote reset if appropriate on the same call, or otherwise dispatches a ticket to field teams with location, socket, error code and contact information.

All conversations are transmitted end-to-end encrypted and processed on KVKK and GDPR compliant infrastructure. Call recording retention is configured according to the operator's written policy and authorized access logs are always reviewable. Sensitive fields such as license plates, card numbers and credit card information are masked by the AI where necessary. ISO 27001 aligned processes and regular penetration tests cover the information security side.

Asistanım has unlimited concurrent call capacity. Traditional human-based call centers handling 5 to 10 times the holiday traffic need shift planning a week in advance, while the AI platform scales within a minute. During sudden fault spikes at highway points wait times remain near zero and no queue forms.

Asistanım does not need to replace your existing PBX, IVR or CRM investments. It syncs two-way with Salesforce Service Cloud, HubSpot and custom ticket systems. Lines connect through Twilio or your existing SIP provider. The AI sits as the first line; your human team focuses exclusively on the calls the AI flags for escalation.