Features · EV Charging Stations

Everything asistanim.ai does for EV Charging Stations

24/7 AI call center and driver support hotline for EV charging network operators

Capabilities

Use Cases

98%

Calls answered

What you can do

Live call

00:42

Hi, can you help me with something?

Of course, I'm listening, how can I help?

Regulatory compliance

One platform that covers all three regulatory obligations

24/7 service, ISO 18295-1 alignment and 15 business day resolution tracking are built into Asistanım's default workflow. Call recordings, process documentation and quality metrics stay audit-ready.

24/7 uninterrupted driver support line
ISO 18295-1 aligned process and reporting infrastructure
Automated 15 business day SLA tracking on every ticket

Calls today

1,284

12·4%

CSAT

Weekly volumeLast 7 days

MTWTFSS

OCPP integration

Your charging network and support line speak the same data

Station status, session detail and payment flow are read live through OCPP 1.6 and OCPP 2.0.1. The AI classifies fault type during the call, issues remote commands and dispatches a precise ticket to field teams when needed.

Live station and session data over OCPP 1.6J and 2.0.1
Remote reset, status query and session cancellation authority
Field dispatch ticket with location, socket and error code

Connected systems

All synced

50+ connectors

Multilingual driver support

Every driver at every highway socket gets the same quality

Turkish, English, German, Arabic, Russian and over 35 more languages are handled by the same assistant. Language is detected in the first second so transit foreign plated drivers do not get lost in the complaint queue.

40+ languages with native understanding and synthesis
Language switching mid-call
Unlimited concurrent calls during holiday traffic

Use cases

24/7 AI call center and driver support hotline for EV charging network operators

Remote socket reset and live fault triage

The AI reads the driver's location and socket number through OCPP. If a remote reset is appropriate it runs the command on the same call, otherwise it dispatches a ticket to the nearest field crew.

Charging session and payment inquiry

For incomplete sessions, duplicate charges or failed payments the assistant summarizes the transaction history for the driver and routes refunds to the back office when needed.

Automated 15 business day SLA tracking

Every contact opens a ticket with a calculated due date. Escalations fire before the deadline to internal teams and managers; all timestamps are logged for regulatory reporting.

Roaming and network partnership routing

When a driver cannot start a session with another CPO's mobile app the AI identifies the roaming partner and explains which side should open the request.

Mobile app and account support

Password resets, card registration and QR scan issues are resolved from the knowledge base or by sending a self-service link via SMS.

Fleet customer operator line

Fleet charging card limit, billing and driver access questions are handled in a dedicated flow with a daily call summary report for the fleet manager.

EV Charging Stations

Get started with EV Charging Stations today

AI-powered driver support hotline mandated by Turkey's EPDK regulation. Handles socket faults, payment disputes and complaints within a 15 business day resolution window.

Numbers from the field

98%

Calls answered

1200ms

Response start time

72%

Remote reset success

3.2 days

Average resolution time

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EPDK Charging Services Regulation alignedISO 18295-1 readyGDPR and KVKK alignedISO 27001