24/7 AI call center and driver support hotline for EV charging network operators
5 min
Setup Time98%
Calls answered6+
Industry TemplatesPre-built templates trained on EV Charging Stations conversations. Customize and deploy with enterprise-grade controls.
EV Charging Stations
The AI reads the driver's location and socket number through OCPP. If a remote reset is appropriate it runs the command on the same call, otherwise it dispatches a ticket to the nearest field crew.
EV Charging Stations
For incomplete sessions, duplicate charges or failed payments the assistant summarizes the transaction history for the driver and routes refunds to the back office when needed.
EV Charging Stations
Every contact opens a ticket with a calculated due date. Escalations fire before the deadline to internal teams and managers; all timestamps are logged for regulatory reporting.
EV Charging Stations
When a driver cannot start a session with another CPO's mobile app the AI identifies the roaming partner and explains which side should open the request.
EV Charging Stations
Password resets, card registration and QR scan issues are resolved from the knowledge base or by sending a self-service link via SMS.
EV Charging Stations
Fleet charging card limit, billing and driver access questions are handled in a dedicated flow with a daily call summary report for the fleet manager.
Four steps from blank canvas to a production-ready agent
Choose from 100+ premium voices across accents and languages, tuned for natural conversation.
Fine-tune agent behavior with custom prompts, guardrails, and fallback logic tailored to EV Charging Stations.
# system
You are a friendly agent for EV Charging Stations.
Always confirm the caller's identity first.Upload documents, FAQs, and product catalogs. Your agent learns from your content.
Set tone, pace, and conversation style to match your brand identity.
AI-powered driver support hotline mandated by Turkey's EPDK regulation. Handles socket faults, payment disputes and complaints within a 15 business day resolution window.
Numbers from the field
98%
Calls answered
1200ms
Response start time
72%
Remote reset success
3.2 days
Average resolution time