Curated guides, market data, and playbooks for EV Charging Stations teams.
Turkey's 23 March 2026 EV charging amendment forces 24/7 call center coverage, ISO 18295 certification and a 15 business day resolution SLA. Roadmap to comply.
Roadmap to the September 2026 EPDK deadline: ISO 18295-1 process, 15 business day SLA timer and the evidence stack a CPO call center needs ready for audit.
After Turkey's 24/7 line mandate the sustainable CPO setup pairs a voice AI agent as first line with an on-call engineer rota. Cheaper than BPO with full audit trail.
Lower latency, multilingual coverage, and tighter PMS/CRM hooks are turning voice AI from a novelty into a default front desk in 2026.
First post in your new landing starter. Replace it with your own content.
